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The Lens Depot.com

Lens, Camera, Video, Lighting and Drone Rentals

New Customer Verification

 


Your order is pending approval. In order to finish processing, we will need the following for the card holder PRIOR to pickup or shipment:


If you are picking up the order:

Please upload the items below to our secure and encrypted customer portal HERE.  Be sure to include your order # in the comments section. 

1)      A copy of your valid driver's license (ID cards or passports will not be accepted)

2)      A copy of the front of the credit card used on the order 

Let us know if you have rental history with another camera rental company as this can help facilitate the approval process.

Please keep in mind that the equipment will only be released to the card holder listed under the billing information. The only way to forgo this policy is with a deposit from the card holder for the replacement value of the equipment or a Certificate of Insurance that covers rentals.


If you are having your order shipped:

Our shipping cutoff is 3pm EST Mon-Fri.  A same day order must be approved by 3pm.

Please upload the items below to our secure and encrypted customer portal HERE.  Be sure to include your order # in the comments section. 

1)      A copy of your valid driver's license (ID cards or passports will not be accepted)

2)      A copy of the front of the credit card used on the order  

3)      Employment verification if order is shipping to your work address

Let us know if you have rental history with another camera rental company as this can help facilitate the approval process.

If you are requesting shipment to an address that is not your residence or employment, we will require a COI (Certificate of Insurance) that covers rentals or a deposit equal to the replacement value of the requested equipment.

 

 

*For those of you who read the fine print. If you would like to add an additional layer of security(to the encrypted portal mentioned above), you are welcome to submit your documents in a password protected PDF or Word Document. You can then send us a seperate email(with your order #) or call us with the password.

As stated in our Privacy Policy, your information is kept confidential and will not be shared with anyone or any entity. You will not be required to submit this information again for future orders, provided your information does not change. This information is used to prevent and prosecute fraud.

We will notify you via email once the order is approved or if we need any additional information.